INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is the minimum order quantity (MOQ) for custom-printed packaging?

Our minimum order quantities vary depending on the product line. For standard custom-printed PET cups and paper coffee cups, MOQs typically start at low volumes for short-run custom branding, while custom corrugated mailers and custom bakery boxes have flexible bulk thresholds. Contact our team via WhatsApp or email with your required specs for an exact quote.

2. Can I order samples before placing a full production order?

Yes. You can order plain or printed sample units directly through our website to test sizing, material thickness, and print quality before committing to a commercial run. Simply add a single sample unit to your cart or submit an inquiry, and our team will get your sample pack dispatched.

3. What file formats do you need for custom artwork and logo printing?

To ensure the crispest print results on PET drinkware, paper cups, and box packaging, we recommend submitting vector artwork files (.AI, .PDF, or high-resolution .EPS) with all fonts outlined. If you only have a raster image or basic logo, our design team can help adapt your artwork into a print-ready dieline proof for your approval.

 

4. What are your typical production and delivery lead times within Australia?

Standard plain packaging and stock items are dispatched within 1–2 business days. Custom-printed packaging orders typically take between 2 to 4 weeks for production following your final digital proof approval. Expedited freight options are available upon request for time-sensitive launches or event dates.

5. How do bulk pricing tiers and wholesale discounts work?

We offer tiered pricing structures for food service operators, roasters, franchises, and high-volume distributors. As your order volume increases, unit costs decrease significantly. You can submit your projected monthly or annual volumes through our quick quote form or WhatsApp to receive customized wholesale pricing.

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