PRIVACY POLICY

Last Updated: August 2026

1. Introduction

Mackole Packaging (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients, customers, and website users. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using mackolepackaging.com.au, submitting order inquiries, or communicating with us via email or WhatsApp, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that is reasonably necessary to conduct our business, fulfill custom packaging orders, and provide customer support. This includes:

  • Contact & Business Identifiers: Full name, company/trading name, Australian Business Number (ABN), billing address, shipping address, email address, and contact phone/WhatsApp numbers.

  • Order & Custom Artwork Data: Digital artwork files (.AI, .PDF, .EPS), print proofs, packaging specifications, order history, and custom quotes.

  • Payment Information: Payment processing is handled strictly through certified, PCI-DSS compliant third-party payment gateways (e.g., Stripe, PayPal, or direct bank transfer). We do not store or process full credit card details directly on our servers.

  • Technical Data: IP address, device type, browser information, and website interaction analytics collected automatically via cookies.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Request a custom packaging quote or sample pack via our website.

  • Place an order through our online checkout or invoice approval system.

  • Communicate with our sales or design team via email, contact form, or WhatsApp.

  • Submit custom vector artwork or approve digital proofs.

  • Subscribe to our newsletter or register an account.

4. Purpose of Data Collection and Use

Your personal information is used exclusively for legitimate business operations, including:

  • Processing, manufacturing, and delivering custom packaging orders.

  • Generating tax invoices, receipts, and commercial quotes.

  • Transmitting order updates, shipping notifications, and artwork proofs via email or WhatsApp.

  • Facilitating wholesale account management and B2B customer support.

  • Complying with statutory financial, legal, and tax record-keeping requirements under Australian law.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. To fulfill your orders and operate our business, we may disclose relevant details to trusted third-party service providers, including:

  • Logistics & Freight Partners: Freight carriers, courier services, and postal operators to complete deliveries within Australia.

  • IT & Communication Providers: Secure cloud hosting platforms, invoice processing software, and customer messaging tools (such as WhatsApp for Business).

  • Payment Gateways: Financial institutions and encrypted payment processors to handle transaction approvals.

  • Regulatory Authorities: Government bodies or law enforcement agencies where required by Australian law or court order.

6. Direct Marketing & Spam Act Compliance

We respect your communication preferences and comply with the Spam Act 2003 (Cth):

  • Operational communications (such as order confirmations, proofs, and invoices sent via email or WhatsApp) are required to complete your transactions.

  • Promotional emails or marketing messages will only be sent if you have explicitly opted in.

  • You can unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

7. Data Security and Storage

We take all reasonable security measures to safeguard your personal data from unauthorized access, loss, misuse, modification, or disclosure:

  • Website traffic is encrypted using SSL/TLS protocols (https://).

  • Access to customer order histories and contact records is restricted strictly to authorized personnel.

  • Payment processing adheres to international PCI-DSS security standards.

8. Accessing, Correcting, and Deleting Your Information

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request corrections if any details are inaccurate, incomplete, or out of date. To submit an access or correction request, please reach out to our team using the contact details below.

9. Contact Us & Complaints

If you have questions regarding this Privacy Policy, wish to update your details, or want to make a privacy-related complaint, please contact us:

  • Entity Name: Mackole Packaging

  • Website: mackolepackaging.com.au

  • Email: mackolepackagingaus@gmail.com

  • Location: Victoria, Australia

If you are unsatisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992